> For the complete documentation index, see [llms.txt](https://easify.gitbook.io/easify-product-options/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://easify.gitbook.io/easify-product-options/customization-and-support/frequently-asked-questions.md). # Frequently Asked Questions ### Why does the app remain “Inactive” even after activation? If you find that the app remains “**Inactive**” despite your attempt to activate it, the primary issue often lies in overlooking the crucial step of **saving your settings**. Many users access the Theme editor, toggle the switch within the **App embeds** tab, but neglect to click the “**Save**” button to finalize the activation process. This oversight is a common occurrence among our users, resulting in the app not being successfully activated. To resolve this issue, revisit the theme editor, re-enable the app, and be sure to click the “**Save**” button.
It’s important to note that the reasons for an app remaining inactive due to unsuccessful activation may differ from the reasons for **options not appearing on your storefront** after creating an option set. If you’ve successfully activated the app but encounter challenges with custom options not displaying, additional factors may be at play, such as theme incompatibility or conflicts with other apps in your store. In such instances, please reach out to our support team for assistance. You can connect with us through the **in-app live chat** or via [**email**](mailto:support@tigren.com) to receive prompt and personalized help in resolving the issue. ### What to do if custom options aren’t visible on product pages? If you encounter any issues where the option set is not appearing on your storefront, please follow these steps: * ***Check app activation:*** Ensure that the Easify Product Options app is activated on your theme. To do this, access your theme editor (**App embeds** tab) and verify that the app is enabled. * ***Verify option set assignment:*** Confirm that your option set is correctly assigned to your test product(s). Double-check the product settings to ensure that the option set is applied.
If you have already checked the above solutions and your option set is still not appearing on the product page, it is possible that there might be a **conflict between the app and your theme**, or you have **installed and enabled multiple product options apps** simultaneously, or there is a **conflict with another existing app** in your store. (If apps use the same resources, it often causes conflicts). In such cases, please reach out to us for assistance. You can send your request to our [*email*](mailto:support@tigren.com) or message us through **in-app Live Chat**. Our support team will be happy to assist you in resolving any conflicts or issues. ### Why weren’t custom option prices included in my customer orders? To address the issue, start by reviewing how you’ve configured your additional charges or prices for custom options, whether through the [Add-on Price](/easify-product-options/guide-to-options/add-charges-extra-pricing/set-up-addon-price.md) or [Add-on Product](/easify-product-options/guide-to-options/add-charges-extra-pricing/set-up-addon-product.md) features. If you’ve opted for the **Add-on Product** feature, verify that the associated add-on products (existing products linked to your options) are set to **Active** on your Online Store. Inactive add-on products can cause the extra charges not to function correctly. If, after thoroughly reviewing the aforementioned issues, the additional prices still do not reflect in the order, it’s essential to consider other potential causes: * The Easify Product Options app might be **conflicting with another app** installed in your store. These conflicting apps might relate to price adjustments, discounts, cart drawer, delivery and pickup, booking, or other features that could overlap with the functionality of our app. * Additionally, **conflicts with certain Shopify themes** can also occur. In such cases, the recommended course of action is to reach out to the Easify support team either via the **in-app live chat** or through [**email**](mailto:support@tigren.com). By doing so, their developers can conduct a thorough examination of your store to pinpoint the exact causes of the conflicts and provide assistance in resolving the issues effectively. ### How many custom options can I create per product? Shopify allows up to 3 options and 100 variants per product by default. But with the [*Easify Product Options app*](https://apps.shopify.com/easify-product-options?utm_source=easify-website\&utm_medium=help-center), you can effortlessly surpass these limitations, enabling you to create an unlimited number of custom product options and variants. ### Does the app work with Shopify Online Store 2.0? Yes, our [*Easify Custom Product Options app*](https://apps.shopify.com/easify-product-options?utm_source=easify-website\&utm_medium=help-center) is fully compatible with Shopify Online Store 2.0. ### Will the app slow down my website? No, [*Easify Custom Product Options app*](https://apps.shopify.com/easify-product-options?utm_source=easify-website\&utm_medium=help-center) is designed to be lightweight and fast, and has been optimized to minimize its impact on your website’s speed and performance. ### How can I stay informed about updates for the app? You have 2 easy ways to stay updated: 1. **Top Bar Notifications:** Check the top bar in the app for highlights of new features. Click “Learn More” for details in our online documentation. 2. **Email Alerts:** We’ll send you email notifications when we release app updates. Rest assured, these updates only improve your app experience and won’t impact your current settings. ### What happens if I uninstall the app, and how does it affect my store? If you decide to uninstall the Easify Product Options app, please note that all custom product options created using the app will be removed from your store. Your product data will remain unaffected. However, if there are any aspects of the app that have left you unsatisfied, we encourage you to reach out to us via **in-app live chat** or [**email**](mailto:support@tigren.com). We value your feedback and would appreciate the opportunity to address any concerns you may have, with the aim of enhancing your experience. Additionally, if there are specific features you feel would improve our app but are currently missing, please don’t hesitate to [share them with us](https://easifyapps.com/request-a-feature/). We’ll gladly consider your suggestions and, if feasible, incorporate them into our development roadmap!\ \